Awards honour Care with Confidence champions

Telford and Wrekin’s first ever Care with Confidence Awards ceremony was held last night where  among other winners two people were presented with Outstanding Achievement awards.

Around 100 people attended Telford and Wrekin Clinical Commissioning Group’s (CCG) awards evening, which was held after the organisation’s Annual General Meeting (AGM, at the town’s Holiday Inn.

The CCG, whose members plan and commission health services recognised those who have gone above and beyond to deliver health services across the area. 
Award winners were:

Outstanding Achievement Award -Robert Eyres, Founder, Telford After Care Team (TACT)
Outstanding Achievement Award – Fiona Smith, Founder, Swimming After Surgery (SAS)


Frizes Leasowe Diamond Drop in Volunteer Service Team  (Age UK Shropshire Telford and Wrekin and volunteer led dementia support group - Volunteer Co-ordinator Sue Hughes, volunteers  - Marlene Wallace, Joyce Merrifield, Stephen Charnley-Redmond, Valerie Buckle, Jillian Burgess, Carole Robinson and Maggie Stephens)
Chris McGregor, Healthcare Assistant, Ward 15, Princess Royal Hospital
Janet O’Loughlin – Healthwatch Telford and Wrekin volunteer
NHS Telford and Wrekin Medicines Management Team (Head of Medicines Management Jacqui Seaton with Hitesh Patel, Mike Grogan, Sharon Reece and Heather Weever) and Shropshire Community Trust Immunisation Team (BCG/HPV Co-ordinator Carole Hales, with Wendy Doherty, Kirsty Wagg, Avril O’Gorman, Debbie Jones, Rosalind Dixon and Supported Immunisation Clerks Lisa Rowley and Lesley Dyer)

Nominations:

  • Robin Cooper, Medical Engineering Team, Princess Royal Hospital 
  • Ann Dell and Sue Irwin, Volunteers on Ward 17, Princess Royal Hospital
  • Natalie Marsh, Ward Clerk, Day Surgery Unit, Princess Royal Hospital
  • Morris Care Centre
  • Clare Probert, Speech and Language Therapist, Princess Royal Hospital
  • Tracy Rowson, Women’s Services, Princess Royal Hospital
  • Rylands Nursing and Residential Homes
  • Donna Spencer, YSS Bradley Mental Health Development Project
  • Malatree Hughes, Domestic Assistant, Women’s Services Ward, Princess Royal Hospital
  • Swimming After Surgery (SAS)
  • Telford After Care Team (TACT)
  • Telford and Wrekin Memory Services


The criteria behind the Care with Confidence awards has been driven by the national 6C’s agenda which are; Care, Courage, Compassion, Commitment, Communication and Competence. The CCG expanded these further to reflect the aspirations the organisation is looking for when commissioning local services. 

As well as the awards the CCG presented their Annual Report and Accounts, looked back over the last 12 months as well as a look ahead to future. Guest presentations were made by the Jayne Sargent Foundation, the CCG’s young health champions and about the Better Care Fund. 

Chairman Dr Mike Innes said: “We were delighted to see so many people attend our AGM and first awards evening. We received more than 20 nominations for this year’s awards which we were really pleased with and it was a real privilege to meet and present awards to all our winners and all our nominations.

 “The awards gave us a real opportunity to applaud those who have gone the extra mile in delivering and improving care for those who need it as well as their families and carers. I would like to say a huge thank you to all those people who attended, gave presentations and to our awards winners and nominees for helping make the evening such a success. We hope to see them all next year which we promise to make even bigger and better.”

The AGM and Awards Evening were held in the Reynolds Suite, Holiday Inn, St Quentin Gate in Telford.

Please see below a list of all our winners and nominations with details of their award submissions.

Winners (Four – including one joint winner)

First Award Winner

Frizes Leasowe Diamond Drop in Volunteer Service Team  (Age UK Shropshire Telford and Wrekin and volunteer led dementia support group - Volunteer Co-ordinator Sue Hughes, volunteers  - Marlene Wallace, Joyce Merrifield, Stephen Charnley-Redmond, Valerie Buckle, Jillian Burgess, Carole Robinson and Maggie Stephens)

This nomination is for the whole of the service volunteer team that has successfully run the Frizes Leasowe Dementia Support Group at Ketley Bank in 2014/15. We know people with dementia and their carers and families can often feel isolated and cut off from society. The aim of this group is to provide social interaction, emotional support and information in a safe and welcoming environment.
The team of volunteers has organised 26 meetings, supported 617 people with dementia and their carers in the last year and donated more than 650 hours of their time. 

Comments from people who attend the group include:

“I was really depressed this morning and didn’t feel like getting up and facing the day but that changed when I remembered that it was drop in day, please don’t let it stop. The volunteers are brilliant.”

“I think that it is excellent and I have made real friends at the drop in and this has meant I am less lonely and isolated as I know my family are really busy in the day.”

“The drop in is a huge help. It is the only thing that Mum looks forward to and brightens her up before and after the meeting and it makes me feel so much better as a carer knowing that there is something for me.”

Second Award Winner

Chris McGregor, Healthcare Assistant, Ward 15, Princess Royal Hospital

A relative of a recent patient nominated Chris because he truly demonstrated care, comforting, compassion and consideration. This extract is taken from the nomination form: 

“My father-in-law was recently a patient on Ward 15. He suffered from a life changing stroke that has taken away the use of most of one of his hands. During a recent admission to hospital he was confused, unaware of his weaknesses and didn’t want to be in hospital. Chris came to talk to him, spending a long time reassuring him and explaining why he should not leave. The following day he was still anxious but Chris made him a cup of tea, talked with him and reassured him. He took him for a shower, helped him shave and dress and cheered him up. All the time, talking and taking the time to get to know him. My father-in-law is a proud man, often declining help for the most difficult of tasks, Chris was fantastic in encouraging him to accept help and get himself going again. I believe that without his input my father-in-law would not have recovered so quickly. I personally witnessed him giving his time and attention to every patient, seeing how he reassured a very frightened and anxious man in the bed opposite, He also brightened up everyone’s day with his humour and “nothing is too much trouble,” attitude.”

Third Award Winner

Janet O’Loughlin – Healthwatch Telford and Wrekin volunteer

Janet joined Healthwatch in 2013 and her nomination form says that she has shown great commitment in getting the voices of people in Telford heard by providers and commissioners of services. Janet is involved in many activities and her enthusiasm and compassion is evident throughout.

Her nomination also stated:

Janet represents the Healthwatch on the Health Roundtable and on Future Fit workstreams ensuring patients voices are heard
That she uses her compassion and caring nature to encourage challenging service users to speak
Supports other volunteers with clarity and objectivism and when it became clear that Healthwatch were perhaps not in touch with volunteers as often as desired she came in and rang every one herself
Janet is a valued member of Healthwatch and we would like to nominate her to receive the individual award in recognition of the amazing work she puts into making sure that Telford and Wrekin health care services are as good as they can be


Fourth Award Winner (Joint Winners)

NHS Telford and Wrekin Medicines Management Team (Head of Medicines Management Jacqui Seaton with Hitesh Patel, Mike Grogan, Sharon Reece and Heather Weever)

And

Shropshire Community Trust Immunisation Team (BCG/HPV Co-ordinator Carole Hales, with Wendy Doherty, Kirsty Wagg, Avril O’Gorman, Debbie Jones, Rosalind Dixon and Supported Immunisation Clerks Lisa Rowley and Lesley Dyer)

These two managers and their teams worked together seamlessly to rapidly deliver a mass school immunisation programme in response to the outbreak of Hepatitis A in May 2015. Jacqui Seaton and Carole Hales led their teams with significant professional expertise and experience, demonstrating a high level of competence and credibility.

Using a common sense approach the two teams worked flexibly and creatively over a week to plan and co-ordinate the immunisation of more than 750 pupils and staff. The teams communicated well, giving a briefing session in school for parents to provide facts and answer questions, which resulted in a high level of consent and uptake for the vaccine.

The outcome which Carole, Jacqui and their teams achieved together was extremely impressive. The mass vaccination programme, which they delivered, halted the spread of the outbreak and no further cases were subsequently confirmed.


Outstanding Achievement Awards 

First Outstanding Achievement Award

Robert Eyres, Founder, Telford After Care Team (TACT)

We had a number of nominations for this gentleman and the group he founded. The man in question moved to Telford from Kent 20 years ago. At the time, I don’t think he will mind us sharing his story with you, he had a criminal record, was addicted to illicit drugs and was wanted by Crimestoppers. At 14 he was selling heroin and spent time in prison. But something changed aged 36 when he decided he wanted to get clean. He still describes himself as an addict but his addiction has now been thrown into helping others.

Robert Eyres is the founder of the Telford After Care Team (TACT) which was set up in 2010. TACT is a support service for people recovering from addiction to drugs and alcohol and Rob uses his story to inspire, motivate and others.

TACT provides service users with activities, like fishing trips as well as access to educational courses and counselling. Every day between 30 and 60 people use the service and has helped countless people receive help for their addictions. Rob is a true inspiration who has turned his life round and is using his addiction to help others do the same.

Second Outstanding Achievement Winner

Fiona Smith, Founder, Swimming After Surgery (SAS)

Like our first outstanding achievement winner we had a number of nominations for this lady and her organisation. 

Fiona Smith is the Secretary and founder of Swimming After Surgery (SAS) which was set up in October 2010 in Telford to help a friend learn to swim after a mastectomy. For the last four and a half years Fiona has shown determination and courage talking to various groups and raising awareness of the group’s aims.

In May 2014 Fiona had health problems, despite this, seven weeks later she attended the Telford Lions Day on Wheels with a stall to raise awareness of SAS and she made hand-knitted scarves, pink poppies and mastectomy comfort cushions herself to raise fund for SAS.

Fiona shows such compassion and commitment in her position and she cares so much about the ladies she set SAS up for. She is so comforting to them and nothing is too much trouble for her. The way she embraces things is so creative. She is a real credit to SAS.

Nominations (13)
Robin Cooper, Medical Engineering Team, Princess Royal Hospital 

Robin was nominated for his focus, commonsense and competence in pursuit of the highest standards in at PRH.   Robin truly demonstrated his common sense and competence during the’ #safercareSTW Breaking the Cycle Week,’ by being relentless in his pursuit of the highest standards  of infection control in medical equipment to improve quality and reduce delays for patients. By helping wards and departments to focus on routines and procedures, more equipment was available more often for the next patient.  .

Ann Dell and Sue Irwin, Volunteers on Ward 17, Princess Royal Hospital – 

Anna and Sue were nominated for the life changing impact they have had in working with those with dementia. They have a life changing impact on the lives of people with dementia, working in a dedicated 1950s environment to provide crafts, entertainment and well-being for patients. Ward manager Sarak Kirk told us: “Hospital can be a confusing place for people with dementia. Ann and Sue help to provide structure and re-orientation for people in hospital in a 1950s environment. They actively involve patients, relatives and staff.”

Malatree Hughes, Domestic Assistant, Women’s Services Ward, Princess Royal Hospital

Malatree has delivered 110% notwithstanding the move from the RSH to the PRH site.
The ward’s domestic monitoring results have been consistently 100% since the ward move from the Royal Shrewsbury Hospital in October and Malatree waits every month in anticipation to see the results in hope that she has not let the ward down.  She always gives 110% to her work.”

Natalie Marsh, Ward Clerk, Day Surgery Unit, Princess Royal Hospital

Natalie has shown both great compassion and adaptability in her work with the trial of the Surgical Admission Suite. Natalie is a shining star in the Day Surgery Unit. As well as showing great compassion and consideration in her daily role as ward clerk, with the decision to trial a Surgical Admissions Suite at the Princess Royal Hospital Natalie demonstrated courage, commitment and common sense by taking this completely in her stride.

Clare Probert, Speech and Language Therapist, Princess Royal Hospital

Clare has shown great care and compassion by providing person-centred therapy whilst stepping up to a very senior role. Clare is specially trained to take on diagnostic and therapeutic roles that used to be carried out by a senior doctor. She shows great care and compassion by providing person-centred therapy that could feel intrusive or undignified for people at an anxious point in their lives. A patient told us: “Not being able to speak consistently is a very scary position to find yourself in suddenly. Clare has really listened to me, providing therapy at my pace and showing respect and compassion when I am not able to get the most of my session. She has helped me cope day to day.”

Morris Care Centre

Led by experienced and inspirational home manager Lydia Tyanase, the team has maintained very high quality care for their 20 high dependency beds as well as the 10 discharge to assess beds. The awards submission says the team at Morris Care Centre demonstrates high quality care, commitment and compassion every day looking after people with challenging conditions which provides comfort to their loved ones.  Led by experienced and inspirational home manager Lydia Tyanase they have the courage and competence to care for acute conditions with 20 high dependency beds with an additional ten discharge to assess and rehabilitation beds.

Tracy Rowson – Women’s Services, Princess Royal Hospital,   

Tracy’s has led her team in ambulatory gynaecology by example to perform over and above expectations putting in extra unpaid hours to get it to be the success it is. Common sense and competences have helped to build the success of the new Shropshire Women’s and Children’s Centre. Lead consultant for Ambulatory Gynaecology Martyn Underwood said: “Tracy and all the ambulatory gynae team have been central to the development of the new department and three procedures. This has enabled patients to have these procedures in an outpatient setting under local anaesthetic, whereas previously these would have been undertaken in theatre.”

Rylands Nursing and Residential Homes

The home has enthusiastically adopted the 6 Cs as well as becoming dignity champions over the year. In September 2014 the home introduced six C’s by asking them to consider what each meant and how they applied this in their roles. They have also formed a dignity champion group with the aim of all staff becoming dignity champions.  Group meetings have also been introduced to help clients get their views across. They also actively support Telford and Wrekin Dignity Awareness events.

Donna Spencer, YSS Bradley Mental Health Development Project – 
Donna Spencer has been working as the sole senior mental health worker for this project working with service users who are offenders for the whole of Shropshire and Telford showing immense commitment in that role. She has shown immense commitment to the role as she made the move from the structures of the statutory sector to take up this post in the voluntary sector.  The project works with service users who are offenders and who, not only are more likely to have multiple and complex needs, but also face considerable barriers in accessing mental health services.  Donna has made best use of her considerable experience and competence to develop creative responses to working with this challenging client group.  
Swimming After Surgery (SAS)  

The service offers ladies who have had cancer surgery, free swimming lessons in an all-female environment.  This enables ladies to gain confidence to wear a swimsuit in an environment that does not judge or make them feel uncomfortable. The committee has empathy and compassion for others and are willing to help anyone in any way they require it. This can be done through swimming, talking on the phone, signposting to other organisations and looking up answers if these are not immediately to hand.

Telford After Care Team (TACT) 
Telford After Care Team is an inspirational group of local people who provide mutual aid, aftercare and support to those recovering from addiction to drugs and alcohol. All team members (three employees and nine volunteers) are ex-users of substance misuse treatment services, with most making a voluntary commitment to help others on their recovery journey. Having been through their own recovery, they are able to provide comfort and compassion to local people struggling with addiction.
Telford and Wrekin Memory Services
The Telford and Wrekin Memory Service supports the people of Telford suffering with a dementia through the course of their illness. From concern about memory problems to assessment and diagnosis, medication management, ongoing care and even into residential and nursing homes. It has achieved Accreditation with excellence in the Royal College of Psychiatry's Memory Service Accreditation scheme and currently manages an increased demand of 30% based on last year’s referrals.

Photographs are attached of both Outstanding Achievement Awards Winners:

Robert Eyres (right) with CCG Chief Finance Officer Andrew Nash

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Awards 2: Fiona Smith with CCG Chief Officer David Evans

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