Your Rights and Responsibilities

Patients in Telford and Wrekin have introduced a series of leaflets and posters which will help people to better understand their rights and their responsibilities when it comes to health care services.

Your rights and responsibilities outline the key themes as set out by the NHS, together with what is expected from the patients as well.

“The NHS ConsTitution is an absolute minefield,” explained GP and Chair, Dr Mike Innes. “It’s a huge document that most people wrestle with in terms of understanding exactly what they are entitled to from the NHS alongside what the NHS should provide for them. We are delighted that the Health roundtable took it upon themselves to break down this information in such a fun and informative way.”

A series of posters have been produced together with a four page leaflet to give people that at-a-glance insight into the workings of the NHS.

Patrick Spreadbury, a member of the T&W Health Roundtable said: “In our role as critical friends to the CCG, it became really obvious to us that the terms laid out in the NHS Constitution were fairly bureaucratic and didn’t explain, in simplistic terms, how these affect people. That’s why we looked through them and picked out some of the key elements that we felt people should know or might find useful and we’re really pleased with the results.”

Younger members of the health roundtable also contributed to the marketing campaign with a #wtf (what’s that for) poster playing on a well-known hashtag that would catch peoples’ attention. The information is also colour coded to help illustrate the difference in what people’s rights are.

GP surgeries have these leaflets and posters and you can read or download them here: 

- pdf Your Rights and Responsibilities posters [pdf] 183KB (182 KB)
- pdf Your Rights and Responsibilities 4-page leaflet [pdf] 201KB (200 KB)
- pdf Your Rights and Responsibilities #WTF leaflet [pdf] 193KB (193 KB)