New telephone service bring out-of-hours support for mental health crisis

Mental Health Awareness Week is being used to remind people of a new telephone helpline for people who need urgent out-of-hours help because of their mental health.

The Shropshire and Telford & Wrekin Mental Health Telephone Triage Service was launched on April 1 this year.

It gives people with mental health issues a chance to contact help if they think they are having a crisis.

Louise Jones Commissioning & Redesign Lead for Mental Health with Shropshire Clinical Commissioning Group said: “People can experience mental health crisis at any time. The new service allows patients or carers to call and discuss their problems with an experienced Mental Health Nurse who can help make sure they get the most appropriate help from the right professional.

“We want to stop crises becoming emergencies and having someone to talk to and, if necessary, take action can make all the difference.”

Mental Health Awareness Week, organised by the Mental Health Foundation, runs until Sunday May 17.

Louise added: “The new service is still in its very early days and we will monitor it closely to ensure it is helping meet the needs of local people.”

The Mental Health Triage Service can be reached on 01743 210100. It currently operates from 6pm-2am from Sunday to Thursday and 6pm-6am on Friday and Saturday.