Electronic patient survey will help Telford doctors improve local pharmacy services

PATIENTS across Telford and Wrekin are being urged to take part an electronic survey drawn up by leading local doctors to help improve pharmacy services in the area.

Telford and Wrekin Clinical Commissioning Group launched the review of community pharmacies in order to allow local people to share their views on the services available in the area.
CCG Chair, Dr Michael Innes, said: “We take patient experience very seriously when we’re looking at places we can make improvements to existing services and the sort of information we can get from a survey of this nature can really help us make changes that improve the lives of the patients we serve in Telford and Wrekin.
“We’re asking people things like how often they visit pharmacies, whether they tend to go to the same one and what factors are most important to them regarding the location of those pharmacies,” he said. “For instance, do they look for a pharmacy near work, near home or in the town centre or high street to coincide with their shopping.
“We want to know how long people’s journeys are to whatever pharmacy they use and whether the current opening hours of those facilities meet people’s needs.”
 
“All of this will help us to find out what people in Telford and Wrekin want from their pharmacy and how we can make improvements where they are needed.”
 
The survey can be found on our website at: www.telfordccg.nhs.uk.get-involved and will also be available via practices and pharmacies.
 
It will run until mid-October and should take no more than 10 minutes to complete.