New Hub will offer help and support for patients with their mental health needs

A brand new service to support Telford & Wrekin people with their mental health needs is to be officially launched in April. 

The Telford & Wrekin Mental Health Hub will be a drop-in service giving quick access to support, advice and help seven days per week without an appointment.

It will operate from bases in Wellington and Madeley, but will also have other access points around the area.

The service is being funded by Telford & Wrekin Clinical Commissioning Group (CCG) and Telford & Wrekin Council. It will be operated by a consortium of local organisation including Telford After Care Team (TACT), Telford Mind, Telford Community Health and Enterprise Centre (CHEC), Wavelength and CVS. 

It will listen to and support people when they have mental health issues. The Hub will help in a crisis, but will also support recovery by helping people to develop skills for work and life.

Dr Shailandra Allen, the CCGs GP Lead for Mental Health said: “We are absolutely committed to parity of esteem for patients with mental health needs – that means putting mental health on a par with physical injuries or illnesses. We believe a service like this could benefit many people locally.

“The hub will provide safe places where people can go to get help if they are experiencing a mental health crisis or feel they need support. This is often what patients say they want most – someone who will available to talk to them in a non-judgmental way. It can help avoid feelings of isolation and anxiety that can be associated with problems like self-harming. 

The service will be open from 9am-8.30pm. Support will also be provided at weekends. In addition a safe place will operate until 2am, 7 days a week.  

Dr Allen said: “We wanted to extend the hours as far as possible as it’s at night that people often feel low and need help. 

“As well as a drop-in and listening service the Hub will also offer access to training and support to gain employment. This is really important as it can greatly enhance self-esteem which is often key to combating mental health problems. 

“We want everybody to know this service is coming, including GPs and care professionals, so it will be well used from the outset.” 

Kelly Middleton, Hub Manager for TACT said: “We are delighted to be part of this new and innovative approach to mental health services in Telford & Wrekin. The hub will deliver a new and collaborative way of working to ensure more accessible and effective wellbeing services for all.” 

Councillor Arnold England, Telford & Wrekin Council’s cabinet member for Adult Social Care and observer on the board of Mind, said: “The aim of this new service is to increase the ease of access for service users and enable them to receive instant support when they need it. 

“We have developed a strong partnership with the Telford and Wrekin Clinical Commissioning Group to provide this drop in service and I am sure that people with mental health needs will find it extremely useful.”

More details will be announced closer to the official launch at the beginning of April.