Patient Advice and Liaison Service

 

Patient Advice and Liaison Service helpdeskPALS is a free, informal, confidential help and advice service for patients, carers and their families. It is there to help you when you need advice, have concerns or don’t know where to turn.

PALS can help with queries about GPs, dentists, opticians, pharmacies, as well as services offered by local hospitals and all other NHS community services.

PALS will:

  • Help you get the information you need about the NHS
  • Listen and respond to your concerns, suggestions or queries
  • Sort out problems quickly on your behalf in an informal and friendly manner
  • Use your feedback to help improve the services that we deliver
Please contact us via any of the methods below and we will be happy to help.
 
Freepost Address: Contacts: Online:

Freepost Plus
RTAA-XTHA-LGGC
Patient Services
Staffordshire Commissioning Support Unit
Heron House
120 Grove Road
Fenton
Stoke on Trent
Staffordshire
ST4 4LX

Text : 075 406 68541
Fax: 01782 298228
Freephone: 0800 030 4563  - There is also a 24 hour answer phone service.
Email: feedback@staffordshirecss.nhs.uk
Compliments and Feedback Form

PALS is open Monday – Friday 9am – 4pm (excluding bank holidays).

Any information you give us will be treated as strictly confidential. We may need to collect personal information from you in order to provide the best possible service. However, we will not give your personal details to anyone without your consent.

 

PALS for Young People -

PALS Teenage Telford.pdf [pdf] 619KB

PALS provides advice and support to NHS patients, their families and carers – including young people!

We can give you information and advice about doctors, chemists, dentists, opticians, NHS hospitals and other health services.

We can also listen to your concerns, help you sort out any problems you may have, help you ask questions about your care, tell you about help and support groups for you or your carer.