TRAQS is a unique service for patients in Telford and Wrekin allowing you to be seen in the right place, first time.

If your GP decides to refer you for a consultation or treatment, TRAQS will contact you and manage the process.

  • One central point of contact
  • Local knowledge about which services are available
  • Information on alternative services available for patients
  • More choice for patients

TRAQS will ask you about your preferences - like the best dates
and times for you and how far you are prepared to travel - and
they will try and answer any questions you have and even help to
arrange transport for you.

Your referral will then be sent electronically to the relevant provider.

Contact Information

Should you wish to contact TRAQS direct, you can do so in any of the following ways:

TRAQS Patient Line – 01952 580441

This email address is being protected from spambots. You need JavaScript enabled to view it.

TRAQS
NHS Telford and Wrekin CCG
Halesfield 6
TF7 4BF

If you are experiencing any issues with TRAQS or want to make a suggestion or seek clarification on anything, please feel free to contact Sharon Clennell by email on This email address is being protected from spambots. You need JavaScript enabled to view it.

TRAQS Information Leaflet

For more information on TRAQS, please feel free to download the leaflet using the following link:
TRAQS Patient Leaflet.pdf[pdf] 1MB

Do You Have a Compliment, Suggestion or Complaint? Contact PALS

The TRAQS Team is committed to providing high standards of service. However, we know that, as in any organisation, things can occasionally go wrong, so we would like to hear what you thought about the service TRAQS have provided - whether good or bad. To do this, you can contact the Patient Advice and Liaison Service (PALS) who will be happy to talk to you.

PALS Telephone: 01952 580407

PALS is open Monday to Friday 9am to 4pm (excluding Bank Holidays) and there is a 24 hour answerphone service so please feel free to leave a message if nobody is available to answer your call.

Alternatively, you can email PALS using the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Any written complaints should be sent by post to the following address:

NHS Telford and Wrekin Clinical Commissioning Group
Patient Services Team
Halesfield 6
Telford
Shropshire
TF7 4BF

Patients from Shropshire GP Practices

If you are a patient registered with a Shropshire GP Practice, you can contact them here