Prescription Ordering Direct (POD)

We are currently experiencing problems with calls to the Telford Referral and Quality Service (TRAQS) and the Prescription Ordering Direct (POD) Service.

The problem is being investigated as a priority by our phone provider and work is being carried out to resolve the issue as soon as possible.

We are confident that the phone lines will be back up and running by tomorrow morning at the latest. However, if you have an urgent issue please email This email address is being protected from spambots. You need JavaScript enabled to view it.

We apologise for any inconvenience and thank you for your patience.


This service launched on the 17th October 2016 and will be available Monday to Friday (excluding Bank Holidays) from 8am to 6pm at the following surgeries:

  • Charlton Medical Practice
  • Dawley Medical Practice
  • Donnington Medical Practice
  • Wellington Medical Practice
  • TELDOC (Trinity Healthcare, Oakengates & Lawley Medical Practices)
  • Linden Hall Surgery
  • Shawbirch Medical Practice

Further surgeries will offer this service in due course so keep checking here for updates.

The NHS Prescription Ordering Direct (POD) service is the easy way for you to order your repeat prescription.

All it takes is a simple phone call that you can make from the comfort of your own home - there's no need to go into your GP practice.

You will speak to a trained prescription co-ordinator who can discuss your needs, meaning that you will only order medication when you need it reducing potential waste and thus saving the NHS money which may be used for other important services.

Why use this service?
Ordering your repeat prescription will be a quick and simple telephone call. You will be speaking to a dedicated person who will have time to answer any repeat prescription queries. We will ask you how you are getting on with your medication and are able to alert you if a medicine review is needed.

Why are we offering this new service?
Our aim is to ensure that patients are receiving the correct quantity of medication that they need in a timely manner to help to reduce the amount of medicine waste in our area.

Unused prescription medicines cost the NHS over £1million every year in Telford and Wrekin alone.

Already use a pharmacy to order your repeat medication?
No problem, you can use the same pharmacy. Your existing agreement with the pharmacy may need to be amended if they currently order prescriptions on your behalf but this can be organised for you by the POD.
If you have a current arrangement with a pharmacy to deliver your prescription then this will still continue.
Once you have made the telephone call, your prescription will be authorised by your usual GP in accordance with their normal time frames and will then be sent to your nominated pharmacy within 48 hours.

Call NHS Prescription Ordering Direct (POD) on 01952 580350