Patients

TRAQS - Patients

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TRAQS is a unique service for patients in Telford and Wrekin allowing you to be seen in the right place, first time.

If your GP decides to refer you for a consultation or treatment, TRAQS will contact you and manage the process.

  • One central point of contact
  • Local knowledge about which services are available
  • Information on alternative services available for patients
  • More choice for patients

TRAQS will ask you about your preferences - like the best dates
and times for you and how far you are prepared to travel - and
they will try and answer any questions you have and even help to
arrange transport for you.

Your referral will then be sent electronically to the relevant provider.

DOES YOUR MEDICAL PRACTICE HAVE YOUR UPTODATE CONTACT DETAILS?

** Please ensure your Medical Practice have your correct address, contact numbers, and email address **

Contact us:

Should you wish to contact TRAQS direct, you can do so in any of the following ways:

TRAQS Patient Line – 01952 580441

Open Monday to Friday 8:30am-6:00pm (Closed Bank Holidays)

This email address is being protected from spambots. You need JavaScript enabled to view it.

TRAQS
NHS Telford and Wrekin CCG
Halesfield 6
TF7 4BF

If you are experiencing any issues with TRAQS or want to make a suggestion or seek clarification on anything, please feel free to contact Stuart McClymont by This email address is being protected from spambots. You need JavaScript enabled to view it.

Chasing my appointment…

If we are unable to offer you an appointment at your chosen provider it may be that we have to send your details across so you are placed on their waiting list.

If you have not heard anything within 6 weeks you can call us for an update, however in some cases we will have to direct you to your chosen provider as we don’t have access to all booking systems at other providers.

What do I do if I want to cancel my appointment?

If you have agreed an appointment date that you need to cancel/rearrange or you have any other queries about your appointment, please ring TRAQS who will be happy to help you. They can be contacted on 01952 580441.

Alternatively you can manage some appointments yourself on the E-Referral Service. This system is the NHS booking system

Link to E-RS https://www.ebs.ncrs.nhs.uk/

Do You Have a Compliment, Suggestion or Complaint? Contact PALS

Complaints

The TRAQS Team is committed to providing high standards of service. However, we know that, as in any organisation, things can occasionally go wrong, so we would like to hear what you thought about the service TRAQS have provided - whether good or bad. To do this, you can contact the Patient Advice and Liaison Service (PALS) who will be happy to talk to you.

PALS Telephone: 01952 580407

PALS is open Monday to Friday 9am to 4pm (excluding Bank Holidays) and there is a 24 hour answerphone service so please feel free to leave a message if nobody is available to answer your call.

Alternatively, you can email PALS using the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Any written complaints should be sent by post to the following address:

NHS Telford and Wrekin Clinical Commissioning Group
Patient Services Team
Halesfield 6
Telford
Shropshire
TF7 4BF

Telford & Wrekin Medical Practices

Please note when contacting your Medical Practice about a referral the Medical Secretary is usually best placed to assist with your query.

GP Practices

Patients from Shropshire GP Practices

If you are a patient registered with a Shropshire GP Practice, you can contact them here