Health and Social Care Rapid Response Team

During the Summer of 2019 Telford & Wrekin Integrated Place Partnership (TWIPP) held a number of engagement events with patients, carers and health professionals looking at hospital admission avoidance. The aim of the focus groups, was to find out from the people using these services and the health professionals, what they saw as the problems and what solutions could work to reduce the demand on the acute care.
It was acknowledged that there is already a wide variety of services available, including community services, but due to confusion and complexity of these services, people still attend at the hospital. By simplifying access to services and providing an integrated response patient care and experience is improved as well as reducing avoidable admissions to hospital.
The Telford & Wrekin Clinical Commissioning Group and the Telford & Wrekin Council have worked in partnership to integrate a semi acute response service with social care response services, as it is recognised that patients do not experience issues in health and social care in isolation. The Health and Social Care Rapid Response Team (HSCRRT) launched as a pilot on 18th November 2019. Current data and case studies suggest that the HSCRRT improves patient outcomes, prevents unplanned admission to hospital and is an excellent example of integrated working.