Experience of Care Week 23-27 April 2018

Experience of Care Week

Telford & Wrekin CCG are using Experience of Care Week to celebrate the positive experience of care that local NHS services provide and below are just a few examples of comments that have been made by patients in relation to local health services. 

Prescription Ordering Department (POD)

 …I am very pleased with the POD service.  They are always polite and very helpful.   Initially I was not very keen on the idea of this service, but I am getting used to it and it is good. 

Princess Royal Hospital (PRH)

… I was recently taken by ambulance to PRH, around 4 p.m. I had an x-ray, blood tests, everyone knew what they were doing, it all went smoothly. I was back home by 7:30.   The seating area was a great idea, as I was not occupying a bed whilst waiting for medication. The hospital was spotless. Generally I was very pleased with the care I received.

A Local GP Practice

 … Fantastic Service.  I was referred for an appointment  to the RSH for scan.  I was scanned at 5pm.  At 6:30pm I had a phone call from my GP at the surgery to say the scan was all clear.  Until the phone call I had not realised how worried I was about the results and this thoughtful phone call took all my worries away in an instant. 

West Midlands Ambulance Service

… Excellent, timely, professional. Unfortunately I had to call them out a few times in the last 12 months, but they always gave excellent & appropriate advice & treatment.

We want your feedback...

Telford & Wrekin CCG Patient Services Team are always happy to receive patient feedback, as this helps us to improve the services that we commission.  If you have any feedback that you wish to share (positive or negative) then please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  providing, your name, contact details and brief details of your experience or telephone 01952 580407.

End PJ Paralysis & Observe & Act

Local Health Economy Patient Experience LeadsTelford & Wrekin CCG have joined forces with other local health trusts to celebrate Experience of Care Week, by supporting the national 'End PJ Paralysis Campaign'. 

This coincides with the 70th anniversary of the NHS this year, a 70 day challenge was launched earlier this month, aiming to get patients in hospital up, dressed in their own clothes, and moving to boost their recovery and enable a quicker discharge date. 

Research has suggested that patients older than 80 years old and above who spend 10 days in a hospital bed will lose 10 percent of their muscle mass. 

The campaign was launched to raise awareness of the health benefits of getting people dressed, out of bed and as active as possible, whilst in hospital.  

The Local Health Economy Patient Experience Leads will also be promoting the work of the new observational tool called Observe & Act, that was developed by the Shropshire Community Health NHS Health Trust’s Patient and Carer Panel.

This is being used locally to good effect and both NHS England and NHS Improvement have supported the initiative which has been rolled out among many health trusts regionally and nationally too. 

As part of Experience of Care Week, the Shropshire Local Health Economy will be carrying out observations in local health trusts.