Future Fit was set up in 2013 in response to the Government's 'Call to Action', which asked NHS staff, patients, the public and politicians to come together and agree what changes are needed to make our local NHS services fit for the future.
Over the last five years, we have listened to and involved thousands of local people, including NHS staff, patients, carers, community and voluntary groups. We have held a series of public roadshows, focus groups, conducted surveys and delivered presentations to a wide range of audiences, from parish councils to young people's forums and senior citizen forums.
Most recently, we undertook a 15-week public consultation to listen to the views of people across Shropshire, Telford & Wrekin and mid Wales. The Future Fit public consultation, ran from 30 May 2018 to 11 September 2018, was the result of huge amount of work carried out by the NHS Future Fit programme.
We have also undertaken two Integrated Impact Assessments (IIAs), which assess the potential impact and equality effects of the changes we are proposing. The IIAs were taken into account as part of the CCGs' decision-making process in considering their preferred option.
NHS Future Fit is led by NHS Shropshire CCG and NHS Telford & Wrekin CCG and managed by the Sustainability Transformation Partnership (STP) for Shropshire, Telford and Wrekin, which is governed by sponsor organisations and stakeholder organisations
Consulting with patients, carers and the public
Although jointly managed with Shropshire CCG, Telford & Wrekin CCG looked at those people who would be affected by the Options put forward as part of NHS Future Fit Programme and helped by the IIA report, we tried to identify those people who would be least likely to come forward and provide their views.
Our Engagement Schedule shows that we targeted the 9 characteristic groups and other seldom heard groups. We worked with local partners including Telford & Wrekin Healthwatch and the voluntary organisation IMPACT to speak to as many people as possible in the Borough of Telford and Wrekin, as we understood these proposals would be highly controversial for our population. Our Healthwatch colleagues attended a number of events where they signposted people to the Consultation documents.
Although Telford & Wrekin is mainly an urban population, we do have areas of rurality and through attending local Town and Parish Council meetings and a “Road Trip” to those more isolated villages where we were able to speak to people about the Consultation.
We used various ways to get our message across including Market Events, over 35 pop-up stands, Face to Face at meetings. In addition we used many forms of media including video, social media and the local press to encourage people to have their say. In order to get feedback from some of the population, we adapted the way we engaged, for example:
- To engage with the Sikh population, we visited the Gurdwara on Sunday.
- We visited the Mosque after Friday prayers to engage with the Muslim community. The CEO spoke to male attendees, whilst the Executive Lead for Engagement spoke to the females who attended in a separate annex so that they felt more comfortable speaking with us
- Working with the Gypsy Liaison Officer we were able to meet individual families residing at the permanent Gypsy & Traveller site so that they gained our trust and were able to talk about their concerns.
- Telford & Wrekin Healthwatch and the CCG worked together to design and deliver a game, to the local Boys Brigade and Inbetweeners (Young Carers) Group so they understood the options more clearly than handing out written information.
- We attended a local substance misuse service user group meeting, so they felt more comfortable to talk to us about the options as this was a safe environment for them.
- The CCG asked IMPACT, who already had links to the homeless community, to go out and talk to their service users about the consultation.
- Visiting the local Telford Foodbank, and putting leaflets and surveys into each bag/box of food so that they would receive information about the Consultation.
- Joining the ladies of the Swimming After Surgery Group at one of their private swimming sessions to hand out information.
- Visited the local LGBT Support Group at their monthly meeting so as a group they could feedback any concerns they may have in a safe environment.
- Visiting a number of baby and toddler groups in the area giving mums a chance to ask questions and give feedback.
For more information about NHS Future Fit, visit the NHS Future Fit website.