The Telford & Wrekin CCG Communication and Engagement Strategy shows how we recognise the importance and value of patient and public engagement to develop and deliver services for our population. We want to ensure that we are actively listening to messages through our involvement and engagement with patients and the public.
As patients and members of the public there are a number of ways that YOU can get involved.
When there is particular health subject where we would like to hear about your experiences or suggestions for improvement we will invite patients, carers and families to come along and take part in a discussion.
Attendance at Individual Support Group
Our Patient Services Team, regularly receives invitations to go along and chat with members of support groups in Telford & Wrekin. If you would like a member of the Team to come along and talk to you or listen to your views on a particular subject please contact us on the details below.
Pop up Stands
Throughout the year the CCG attend various events with a pop up stand and talk to patients, carers and families about the health services they receive.
The reading group is key to checking any documents that will be sent out to patients or members of the public. The feedback they give, has been invaluable in making sure that the document is in Plain English and easy to understand.
When health services are being re-designed, reviewed or new services being implemented, the commissioners, as part of our legal duty to engage, would like to include patient representatives on their working groups and committees. If you have a particular health interest and would like to be considered as a patient representative, please contact us.
CCG Membership Scheme
Everyone registered with a GP in Telford & Wrekin is entitled to join the patient membership scheme.
Members receive information about local health developments, are invited to take part in consultations and activities that can make a real difference to how health services are delivered locally.
You will get feedback on the results of these consultations so you know if other people share your views and if your views are contributing to change.
There is no set time commitment and no cost. You can opt to only receive the information that interests you.
Shropshire and Telford & Wrekin Maternity Voices Partnership
A Maternity Voices Partnership (MVP) is an independent team made up mainly of women and their families; commissioners (people who plan, buy and monitor services); and providers (people who deliver services such as midwives and doctors). The CCG commission health services and the Local Authority (LA) commission public health and social care and support services. A Maternity Voices Partnership provides a way for this team of people to design and improve maternity care together. All these different people working together to share ideas and identify solutions for the design and improvement of maternity care is called co-production.
If you would like to be part of the local MVP then either:-
Go to the Facebook page https://www.facebook.com/MaternityVoicesShropTW
Or contact Louise on 07773 572739
Assuring Involvement Committee
The Assuring Involvement Committee ensures the CCG is engaging local people when it designs new, or changes existing health services, by discussing, challenging, advising on plans to engage and involve local people. No medical or clinical knowledge is required. Full training and support will be provided to enable newly appointed public members to play a full part.
The CCG are happy for Patients and the Public to contact us and there are a number of ways you can do this: -
- Via our Twitter account @telfordccg
- By completing an online compliments and feedback form
- By calling us on 01952 580385
- Or by writing to us at Patient Services Team, NHS Telford & Wrekin CCG, Halesfield 6, Telford TF7 4BF
If you wish to submit feedback from your support group, organisation or as an individual please use our NHS Telford and Wrekin CCG Feedback Form
We would also be grateful if you would complete the Equality Monitoring form, this helps the CCG to understand that everyone is receiving fair and equal access to services.