Shropshire, Telford & Wrekin CCG – GP Extended Hours Survey

Shropshire, Telford & Wrekin CCG – GP Extended Hours Survey

The General Practice Forward View published in April 2016 set out plans to enable clinical commissioning groups (CCGs) to commission and fund additional capacity across England to ensure that, by 2020 everyone has improved access to GP services including sufficient routine appointments at evenings and weekends to meet locally determined demand, alongside effective access to out of hours and urgent care services.

Following on from feedback from the Shropshire, Telford & Wrekin Patient Participation Group (PPG) event in March 2018, both CCG’s developed a survey for patients, carers and the general public to complete. This was sent out to all GP practices together with a poster, in addition information was sent to our local radio station and local newspaper and social media was used to encourage people to have their say on future access to GP appointments. 

Telford and Wrekin Telford Patients First Group invited Rebecca Thornley, Head of Primary Care to attend their open meeting on 2nd May 2018.  Rebecca is and is an advocate of PPG’s and she expressed her delight at seeing so many reps from practices coming together.  Rebecca wanted to get feedback from the PPG representatives on what they would like to see from primary care.

She briefly touched on the Extended Access from October 2018 and did say that the Government had set a very difficult challenge for the CCG to meet. Access for patients will be what patients need not necessarily what the Government stipulate.   The Group were able to have a lively discussion and feedback on their own views and issues.  A survey for patients to complete was to be developed and the Group agreed to support the CCG by sharing the survey with their own PPG and patients.

During the month (30th April to 25th May 2018) the engagement team had the opportunity to chat to a member of the Polish community and a young mothers group, based at Recharge in Brookside, about how they access primary care.