Care With Confidence Awards winners announced

Eight winners have been announced at Telford and Wrekin’s second Care with Confidence Awards.

The Telford and Wrekin Clinical Commissioning Group awards have been held tonight at the town’s Holiday Inn and this year they attracted a record number of 35 nominations. The awards recognise those organisations, teams and individuals who go above and beyond to deliver health related services across Telford and Wrekin.

Five winners scooped Care with Confidence Awards

  • Age UK Donnington Day Centre Volunteer Team
  • Paul Gallagher and Kath Livingstone – A Better Care Tomorrow
  • Simon Tooth - Big Reds House
  • Parents Opening Doors (PODS) - Parent Carer Forum
  • Julie Lewis, End of Life Care Facilitator – Shrewsbury and Telford Hospital NHS Trust* (please see below for information on all our winners and nominees).

And three scooped special recognitions awards.

  • Outstanding Achievement Award Winner – Sara Bennett, Jayne Sargent Foundation
  • Outstanding Achievement Award Winner – Telford After Care Team (TACT) Volunteers
  • Lifetime Achievement Award – Janet Groves, Drugs Anonymous Movement

The other nominees have all been presented with a certificate of achievement. The criteria behind the Care with Confidence awards, which were held after the CCG’s Annual General Meeting have been driven by the 6C’s but have been expanded to include 12 other areas that the Telford and Wrekin Patient Health Round Table felt were important. Entries were judged, based on the evidence, provided in the nomination form, which reflected one or more of the CCG’s 18Cs, (which are: Care, Commitment, Courage, Compassion, Communication, Competence, Consideration, Credibility, Culture, Contingency, Commissioning, Confidentiality, Comforting, Common sense, Confidence, Creative, Clarity, Co-ordination).

Dr Jo Leahy, Chair of the CCG said:  “We had some fantastic nominations from across the health and care sector including both individuals and teams at the Shrewsbury and Telford Hospital NHS Trust, voluntary organisations, not for profit organisations as well as charities and it was really difficult to choose our eventual winners, as the standard was just so high.

She added: “To see so many people here tonight to celebrate all those who have gone and above and beyond to deliver health and related service for the benefit of our patients is absolutely fantastic. I would like to congratulate all our winners, all those who were nominated and thank all those who took the time to put forward nominations. It’s been an absolute privilege to be involved all our winners and those nominated recognised for all their hard work.” 

Photographs of the winners and nominees will soon be available.  


Notes to Editors:

Please see below for information on all our winners and nominees, taken from their nomination forms*:

Winner One – Age UK Donnington Day Centre Volunteer Team

For the last five years the person nominating them says she has witnessed the care and compassion shown to every day centre member who are all elderly and often very frail, some of which have memory issues and physical limitations.  The team has shown great commitment in opening the day centre twice a week, has demonstrated competence and creativity by maintaining the club at a high standard, and shown consideration to each member by making sure that all their interests and

capabilities are taken into account when excursions and entertainment are planned. The nomination goes on to say that the team has demonstrated courage and confidence by taking the day centre members on holiday and has coordinated this and many other excursions by using common  sense and good communication skills. The team are an example to us all.

Winner Two – Paul Gallagher and Kath Livingstone – A Better Care Tomorrow

In the two years their project has been running Paul and Kath, have helped  more than 80 men turn their lives around. In 2014 they opened the doors to their first house in a new venture called ‘A Better Tomorrow,’ which is a residential recovery project that provides supported housing to men who are in recovery from drug and alcohol addiction. Paul himself is a veteran of a similar project in Birmingham. Nearing the end of his time in the project, Paul met Kathy and they both shared a vision of replicating the project elsewhere. After much consideration and communication with commissioners, they decided the elsewhere would be Telford. Now just two years later, with no funding and a very understanding landlord, the project has helped save many lives. This could not have happened in Telford without the commitment, courage and compassion shown by Kathy and Paul. Since they started the project they have both worked tirelessly, to make it successful and gain credibility. Many of the men they have helped have gone on to education and volunteering or back to work.

Winner Three – Simon Tooth, Big Reds House

Big Reds House is a community interest company that promotes and fundraises for suicide awareness. The nomination form says its founder Simon Tooth, deserves recognition because of his work in helping stressed and depressed people who can just pop in for a chat or take part in art therapy to take their mind off their problems. Big Reds House is a safe, fun and friendly place with information available to direct people should they need signposting to other support. Simon has worked hard to help people have an understanding and a different view, helping them to move forward with their lives and improve their self-worth.

Winner Four – Parents Opening Doors (PODS), Parent Carer Forum

The PODS Parent Carer Forum involves and support families who have a child/young person (age 0- 25’s) with a disability or additional need. The nomination form really demonstrated how the organisation has met the 18’s C’s including: Commitment/Consideration: Everything PODS do is based on commitment from the team ensuring they meet the needs of their parent/carers. Courage/Compassion/Comforting: It takes great courage and challenge on a daily basis to share experiences with the professionals they deal with.  Information is shared in a caring manner and their team of trained befrienders are compassionate, empathetic and comforting to whoever they support. 

Care/Communication/Confidence: Engagement of 530 members through a robust communication programme including e-bulletins, social media, printed media and regular family groups. The nomination goes onto say that the organisation demonstrates competence/co-ordination as it is led by trustees, a wider committee and a participation Co-ordinator.

Fifth Winner – Julie Lewis, End of Life Care Facilitator – Shrewsbury and Telford Hospital NHS Trust

Jules, as she is known, has been instrumental in improving the care and support SATH provides to patients and their relatives. Death and dying is very difficult to deal with, even for staff who work in hospitals. Jules has made huge strides in the care the Trust provides in this hugely important area. She has overseen the implementation of the Swan Scheme to represent end of life and bereavement care. The scheme has seen all wards issued with Swan Boxes and useful contents, as well as a white plastic bag with the swan logo and a leaflet. It is for patients who are supported by an end of life plan and represents dignity in end of life care throughout the Trust summed by the phrase “one chance to get it right, every patient every time.” Jules also oversaw the £1.89million refurbishment of the Mortuary at RSH to improve dignity for friends and relatives and the working environment for staff. Improvements included two new “Swan” rooms for families to say goodbye to loved ones, as well as a “Cygnet” room for children.  She has also set up the Swan Fund, which will be used to support the end of life care provided. This was a particularly poignant moment for Jules as she donated £500 to set-up the fund, from donations at her father’s funeral.

Outstanding Achievements Awards Winner – Sara Bennett, Jayne Sargent Foundation

As a trustee of this charity, Sara has worked with dedication, commitment and determination for the last two years in a non - paid role supporting local people with cancer, their families and friends, as well as fundraising.   She runs a successful support and social group, providing practical help and information, organising outings and fun activities. She is a very warm, positive and welcoming individual and people easily relate to her. She is someone they can trust and confide in. Sara works with genuine sensitivity and kindness helping people who are often very anxious, lonely and angry. She modestly says she is not qualified to help but always succeeds by offering understanding, friendship and treating everyone as unique and special. Sara is endlessly resourceful, patient, calm and very inclusive: reaching out to anyone affected by cancer, giving them confidence, comfort and ensuring that they are not alone. Recently Sara has been a member of the Improving Cancer Outcomes Groups working with CCG staff, Public Health, SaTH and Cancer Research UK. She is highly respected by professionals and commissioners and proactively contributes to improving services and support for local people affected by cancer. Sara is a huge support and inspiration to all the patients and professionals who have the privilege and pleasure of working with her. 

Outstanding Achievements Awards Winner – Telford After Care Team Volunteers

We have received several nominations for Telford After Care Team and it’s volunteers – all of the forms echo each other’s comments: TACT is a caring and compassionate Community Interest Company which has been set up, run and is managed by a courageous group of former drug and alcohol users. It helps others recover from drug and alcohol addiction, who often arrive at their most vulnerable. Although there is a small team of employed staff, the organisation would not be able to operate without the commitment of their volunteers. The volunteers have also all been through recovery and have shown the courage needed not only to overcome their own issues but to build on their experiences, offering a confidential, compassionate and common sense approach to supporting their peers. They have established an inclusive, innovative, vibrant, caring community which inspires hope and confidence in a group of people who are often written off by professionals. There is a culture of mutual respect – everyone is encouraged to put ideas forward and new sessions are constantly being added. As well as providing support and friendship, TACT provides education, training, employment, counselling and mentorship, volunteer programs, life-skills support, as well as housing and debt advice.  An average of 292 service users attend TACT each month with 188 new service users attending during the last 12 months. The staff and volunteers are committed, caring and endlessly creative.

Lifetime Achievement Award – Janet Groves, Drugs Anonymous Movement

Janet will be 80-years-old this December.  For the past 20+ years she has tirelessly campaigned for and supported families affected by drug or alcohol addiction, after losing her own son to addiction.  All those years ago she recognised that there was no support for family members and loved ones who were suffering because of someone else’s addiction.  She set up a telephone line for people who needed someone to talk to – literally a lifeline of communication for those who felt they had no-one else to turn to.  She would get up in the middle of the night if necessary to answer calls from people from all over the country, and still does! Janet has also set up a support group in Wellington where people could meet and support each-other which still runs today.  She also set up a café called Marks Pit Stop (in memory of her son) which provided a comforting place for lonely, isolated people to meet. Her commitment to helping others has been faultless and tireless. She has campaigned for many years to reduce the stigma surrounding addiction and homelessness and has attended conferences, spoken on the radio many times and placed adverts in the local paper to raise awareness of these issues, funding projects by tirelessly fundraising. Her compassion for others is immeasurable and a crucial part of this is her recognition of the importance of confidentiality to people who come to her fearful of exposure. Despite her age, she refuses to stop helping others both nationally and in her local community of Telford & Wrekin, no matter what they need or when they need it.


First set:

Joy Henry, Adult Safeguarding Designated Nurse, Telford and Wrekin Clinical Commissioning Group -  Joy retired from the CCG this month after a career spanning 39 years in the NHS. Throughout her career Joy has consistently demonstrated compassion, commitment and care to the patients with whom she has been involved. She has organised numerous events to promote patient and carer engagement in relation to dignity and respect. Within all her work Joy spread the message that patients and residents should be supported to be safe and ensure staff were fully aware of how important this fundamental requirement was.

Kim Parsons, Sister, Accident and Emergency Department, Shrewsbury and Telford Hospital NHS Trust - Staff at Stoke Heath Prison praised A&E staff – and in particular Kim – for the way they dealt with the sad death of a prisoner in June 2015. The Prison Governor said: “The way in which staff on the A&E Ward, and in particular Ward Sister Kim Parsons, helped in dealing with the bereavement and supporting the gentleman’s family was very touching and they were treated with such care and compassion. As a Governor, I would like to personally thank Kim for her support.”

Lucy Cotterill, Team Manager Wellbeing Service, South Staffordshire and Shropshire Healthcare NHS Foundation Trust - Lucy took over a failing service with long waiting times and poor outcomes for patients. There were more than 500 people on the waiting list and a recovery rate of 33%.  Lucy has been open to help and advice and welcomed the national support team in to review the processes and practices of the team.  She has had some major challenges over the last year with staffing, processes and data reporting but has overcome them all by facing the issues head on and has created a successful team. The waiting list has dropped dramatically to 150, with no one waiting over 18 weeks for treatment and a recovery rate increase to 58%. Her creative problem solving has made these changes possible.

Second set:

Fay Rayward and Team, Urology Department, Shrewsbury and Telford Hospital NHS Trust – Fay and her work colleagues have been nominated for the selfless care and commitment they give to their jobs and the respect and support they give to each other. They all juggle their families, jobs and shift patterns which can take its toll and treat their patients as they would want a member of their own family to be looked after and cared for.

Jane Hughes, Administrator, Telford and Wrekin Clinical Commissioning Group - Over the past 12/18 months, Jane ( who has been nominated with her colleague Emma), has stepped in to help with various engagement activities the CCG has carried out and is always one of the first to put herself forward. When she talks to patients and the general public she always show compassion and listens closely to what they have to say.  If while patients are sharing stories with her, and they get upset, she comforts them showing empathy and kindness.  Jane is able to recognise and change the way that she communicates with patients which makes the patient feel comfortable.
Catering Department, Shrewsbury and Telford Hospital NHS Trust - The catering department at the Princess Royal Hospital has transformed greatly over the past couple of years with the changing of patient food services. Without the team’s support it would never have happened. With the Opening of the Shropshire Women and Children’s Centre they have extra patients to feed, sorting out food for postnatal, antenatal, delivery suite and many more. They have also opened Caffe Bistro.

Third set:

Emma Allen, Administration Officer, Telford and Wrekin Clinical Commissioning Group – Emma was jointly nominated with her CCG colleague Jane. Again Emma is always one of the first to help support at engagement events. Like Jane, when Emma talks to the general public she is empathetic, kind and is able to recognise and change the way she communicates with patients which makes the patient feel comfortable.  She embraces cultural differences, asks questions and educates herself. Together with Jane, she has also put forward ideas on how the CCG can engage with the public including venues, and ideas for stands and events. 

Dr Khan, Respiratory Consultant, Shrewsbury and Telford Hospital NHS Trust – The nominator’s husband was urgently referred to see Dr Khan at the Princess Royal Hospital.  The nomination form states: “We both attended, obviously worried and Dr Khan immediately put us at ease, talking to us in a language we were able to understand. Tests were arranged promptly and even though Dr Khan was going on holiday, he managed to squeeze us in on his last working day, so that we could have the results and didn’t have an anxious wait until he came back from holiday – thankfully not cancer. Dr Khan was very open and honest with us explaining that he had come to a diagnosis, explained all the options and even showed us the various scans and pointed out what each one meant. Dr Khan has always shown compassion and understanding about our anxieties.

Swimming After Surgery (last year’s outstanding achievement award winner) - SAS offers ladies who have had a cancer diagnosis the chance to face the world again through FREE swimming sessions held at Short Wood Primary School Pool in Wellington. The care shown to the ladies by the organiser Fiona Smith and female lifeguards is second to none.  Fiona is happy to meet up with any of the ladies prior to them attending the swim sessions ensuring that they feel safe and comfortable. This project ensures confidentiality at all times, builds ladies confidence in the water and out of it and encourages participants to try new things. The project leader is full of compassion having been in the situation herself. Through creative fundraising Fiona has shown great commitment to the project and will make sure it continues to run in Telford for a long time yet. 

Fourth Set:

Telford Health Champions, Telford and Wrekin Council - The Community Health Champions Project was launched at the beginning of 2016. They are local community volunteers who are passionate about health & wellbeing. The volunteers mainly help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages and creating supportive networks and environments.  They are able to engage, empower and motivate people to get involved in healthy activities, organise events to meet local identified need and sign post people to relevant support and services.

Nonny Stockdale, Matron in Medicine, Shrewsbury and Telford Hospital NHS Trust - Nonny is an experienced Matron and is currently ‘acting up,’ as Lead Nurse for Unscheduled Care. Nonny has taken on this challenging role with her usual vim and vigour. One of Nonny’s colleagues said: ‘Nonny encapsulates the style and approach of a matron needed in the modern NHS.  She has shown herself to focus intently on the right balance between individual and collective safety. Her calm, compassionate and reassuring tone has helped to ensure that some very complex transfers of care have been expedited. Recognising that for frail elder patients, a week in hospital can be equivalent to a year of reduced independence, Nonny consistently shows her commitment to right patient right place right time.’

Rob Eyers, Telford After Care Team (last year’s outstanding achievement awards winner) - Rob is an inspiration to others. He has developed the Telford After Care Team to support people to overcome addiction. He promotes recovery and employment for those who have had addictions and is innovative in the solutions. He has set up community interest companies to employ people who have had previous mental health and addiction problems. He has applied and been successful in receiving funding to support his projects. Rob’s aim is for all his services to be self-sufficient and not require NHS or Local Authority monies in the longer term. He develops a ‘can do,’ culture and provides courageous and innovative solutions to problems. Rob shares his ideas, is happy to support other people in developing their voluntary sector organisations and is passionate about helping people to help themselves.

Fifth Set:

Children’s Oncology Team, Shrewsbury and Telford Hospital NHS Trust - Sally contacted us about the Children’s Oncology Team for the treatment they offered her seven-year-old son, when he was diagnosed with cancer. She said: “I had no idea just how much the team in Children’s Oncology would become part of our lives. The nurses on the ward became part of our son’s everyday ‘norm,’ as his previous life was left behind and the hospital became his home, school and friendship group. At the hospital he always felt secure, loved and cared for to the highest standard.  Our son passed away on the ward at the Royal Shrewsbury Hospital and one of the nurses, Janice, was with us when he died. Without her support at this time, and from all the team behind her, this devastating nine month journey and sad ending would have been impossible to even start.”

Active and Creative Communities Team, Telford and Wrekin Council - Telford and Wrekin Council’s Active and Creative Communities Team (ACCT) were commissioned to run two pilot arts and health projects to help people become more active in body and mind.  As a result participants were and invited to take part in a well co-ordinated and designed six week programme to explore either drawing and painting skills combined with physical activity, or movement classes, led by professional artists.  The group was of mixed physical ability and all felt they achieved increased feelings of wellbeing from the course which was attributed to the tutor’s observations of their needs, and the chance to get out and about. 

John Loy, Bryony Price, Bariatric Surgery Team, Shrewsbury and Telford Hospital NHS Trust - John Loy and Bryony Price take huge pride in their work to helping improve peoples’ lives. They don’t see people for the way they look and they don’t judge patients by their size. They treat everyone with kindness and understand that everyone is different and that everyone's life circumstances are different. They build deep long lasting relationships with patients and their families. Long before surgery begins they know the names of everyone in the family, they know their hobbies, understand the patient’s relationship with food and what they hope to achieve in the future. The care, love and affection doesn’t stop after surgery as Bryony continues to offer support classes to all their patients. John also remains in touch and takes great pride when hearing stories from patients who were once so obese they couldn't leave their living room but are now climbing up the country's highest mountains.

Sixth Set:

Jan Latham, Bereavement Midwife, Shrewsbury and Telford Hospital NHS Trust - Jan works tirelessly to provide a quality service for families who unfortunately suffer predicted loss, suffer a stillbirth or neonatal death. Jan will see families before, during and after birth in hospital and when they return home. The effective and efficient service that Jan provides gives people-centred care. The success of this post is down to Jan’s enthusiasm and her need to want to make a real difference to the families she comes into contact with.

Pauline Jackson, Taste Not Waste, Taste not waste is a non-profit green grocer, saving edible fruit and veg from land fill helping to provide people with healthier food at a cheaper price some of which also goes to the local food bank.  Taste Not Waste have adopted a creative approach in how they work by growing some of their own vegetables and maintaining their reputation and credibility by offering only the best that they have.

Viola Jones, Staff Nurse, Shrewsbury and Telford Hospital NHS Trust: The Trust has been working to improve care for patients who suffer Sepsis. Viola and the team were challenged to improve screening and recognition of Sepsis and found some people didn’t have a clear understanding of what it is. To combat this she produced a simple leaflet that explains what Sepsis is. It has proved to be a huge success and the Trust has been asked to share it with The UK Sepsis Trust and a number of other hospital Trusts. The leaflet has helped empower staff and make them more aware of Sepsis, which as a result has improved screening and recognition of Sepsis for patients.

Seventh Set:

Sarah Sivill, Ward Manager and Team Shrewsbury and Telford Hospital NHS Trust - The first thing many people ask when they come to hospital is ‘when can I go home?’ When the team found out it was taking a long time for people to get this information they set about making improvements and created a patient leaflet to ensure patients on ward 9 at the Princess Royal Hospital were informed of their discharge date within 15 minutes of arrival. It is a really simple but clever idea as it answers a lot of questions about a stay in hospital as well as giving an estimated date of discharge.

Suzanne Ratcliffe, Call Ahead Patient Escort, Medical Services Ltd: Suzanne delivers a high quality service to patients and shows care and dedication every day.  She goes the extra mile, ensuring that patients are comfortable, feel safe and are assured that they will make their appointments and can access any further support they might need.  Suzanne’s understanding of not only her role, but those of the different departments within the Hospital means that patients’ trust and rely on her support throughout their time at the Princess Royal Hospital. Patients often request Suzanne by name which shows the confidence they have in her ability to deliver services with competence, common-sense and compassion.  
Dr Rob Law and Fiona Deakin, Clinical Nurse Specialist for Organ Donation, Shrewsbury and Telford Hospital NHS Trust - Last year saw the highest number of deceased organ donors ever in the UK (1,389) – almost double the amount ten years ago - due to a drive for Specialist Nurse involvement in a collaborative approach with clinicians. In 2015/16, every single potential donor at SATH was referred for consideration for organ donation - making the Trust’s figures the best in the Midlands. Dr Rob Law, Consultant Anaesthetist and Clinical Lead for Organ Donation, and Fiona Deakin, Clinical Nurse Specialist for Organ Donation, have led the way on this work. Referral of potential organ donors is vital for the organ transplantation programme. These figures show that SATH did not miss a single opportunity to refer for organ donation. Not all of the patients or their families consent for donation, but due to the efforts of these staff 25 additional transplants were carried out last year. In terms of total donor numbers, the Trust were one of the top five performing Trust’s in the Midlands.

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