Ambulances to get a new look as new provider appointed to run non-emergency patient transport

New-look ambulances that provide non-emergency transport will start appearing in Shropshire and Telford & Wrekin over the next few months.

Medical Services Ltd has been appointed to provide non-emergency patient transport for Telford & Wrekin CCG and Shropshire Clinical Commissioning Groups (CCGs) from November. 

They will take eligible patients attending appointments at the main hospitals and other NHS healthcare providers across Telford and Shropshire and surrounding areas. The service will use ambulances and a range of other vehicles.

The non-emergency transport service currently involves around 140,000 patient journeys per year. Transport and staff will be used appropriate to the needs of individual patients – ranging from those who are fully mobile and do not need support to those that need intensive help and support.

The appointment of Medical Services follows a robust retendering process carried out by two CCGs and involving members of Shropshire Patients Group.

Dr Julie Davies, Director of Strategy and Service Redesign at Shropshire CCG said:

Medical Services are a long-established provider of non-emergency patient transport services nationally and have an excellent record.

Patients should notice very little difference in the service they receive, apart from a slight change to the livery of the ambulances. They can be assured that we will monitor performance extremely closely.

As well as hospitals, the service will also transport patients to and from appointments at community locations including primary care centres, community clinics, GP Practices, dental practices, optometrist practices, private and independent providers, nursing and residential homes.

Kevin Shire, Managing Director for Medical Services said:

We are looking forward to working in partnership with the CCGs to provide patients with a high quality non-emergency patient transport service.

We pride ourselves on putting patients first by delivering an outstanding service with the highest standards of care, cleanliness, safety and training.

The contract has absolutely no impact on 999 emergency ambulances which will continue to be run by West Midlands Ambulance Service NHS Trust (WMAS).