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Important information for Patients Booking Appointments at GP Practices during the Coronavirus Outbreak

Do not go to your practice if you think you may have coronavirus or have any of the symptoms which are a new persistent cough and/or a fever

There is information on what to do at www.nhs.uk/coronavirus or the government website. This means you can quickly get help and advice without leaving home or potentially putting others at risk, particularly vulnerable groups such as the elderly, those with underlying medical conditions, and pregnant women.

There is also lots of information on a whole range of health issues and conditions at http/111.nhs.uk/ along with details on how to treat symptoms and where to get help.

If you need an appointment

Please do not just turn up at your practice.

Check your practice’s website for information for booking an appointment online. If you can book an appointment online that would be really helpful as we are trying to keep phone lines clear as much as possible. But don’t worry, if you can’t access the internet as we appreciate there are coverage problems across the County, then please just give your practice a quick call.

Patients will then be asked a set of questions, either online or over the phone, to ensure that they are referred to the best healthcare professional to help.

If you already have a pre-booked routine appointment for screening and health checks and you have not been contacted by your practice to say it has been cancelled, then please attend.

Thank you for your support and understanding.

 

Only go to your practice if you have a pre-booked appointment

At the moment every practice has the additional challenge of keeping their services running whilst the practice staff and clinicians themselves may be in isolation or ill with the coronavirus.

This situation varies at the practices and changes day-by-day so for the latest information on services at your local practice please visit their website.

Practices are updating patients via text messages so please make sure that your practice has your correct contact details.