Your Rights & Responsibilities

The NHS has a constitution which sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities, which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively when it comes to health care services.

What are my rights?

 A right is a legal entitlement protected by law.

  • Consultant-led treatment to start within a maximum of 18 weeks from referral for non urgent conditions
  • To be seen by a cancer specialist within a maximum of two weeks from GP referral for urgent referrals where cancer is suspected
  • If this is not possible you have the right to ask for and receive treatment at a different hospital or clinic
  • To be involved in discussions and decisions about your health and care, end of life care and involve family if appropriate
  • To have access to drugs and treatments that have been recommended by NICE for use in the NHS, if your doctor says they are clinically appropriate for you
  • To complain about NHS services with an acknowledgement within three working days and to be properly investigated
  • To choose your GP practice and to be accepted by that practice unless there are reasonable grounds to refuse.

What are my responsibilities?

  • Give feedback, both good and bad
  • Treat NHS staff and other patients with respect
  • Provide accurate information about yourself
  • Keep appointments
  • Follow prescribed course of treatment
  • Participate in health programmes such as screening and vaccination
  • Ensure those closest to you are aware of your.

Patients in Telford and Wrekin, with the help of the former Health Round Table, produced a You and Your NHS leaflet and poster designed to make understanding your rights and responsibilities easier.

Younger members of the group also produced a NHS #WTF (what’s that for) poster playing on a well-known hashtag #WTF for use in a marketing campaign.