Non-Emergency Patient Transport

A Non-Emergency Patient Transport (NEPT) Service is provided for patients who:

  • have a medical condition which prevents them from using other forms of transport to travel to and from healthcare appointments
  • escorts for patients who have a medical need for an escort such as a parent travelling with a child or a carer/health professional traveling with someone who has a learning disability or mental health illness

This service is separate from the emergency ambulance service and is not provided to people who require transport for social or financial reasons, or for those who are able to travel on public transport or by other means to get to their healthcare provider.

To be eligible to use this service patients must:

  • be registered with a GP in Shropshire or Telford and Wrekin
  • have been referred for treatment to a hospital or another medical establishment

Patients will be assessed on their eligibility using a short and simple series of questions to establish their situation. The service is available to book 24 hours a day, seven days a week, every day of the year.


To find out if you are eligible call 01743 762650 or 03300 535 695.

If you live in Telford and Wrekin and are not eligible for this service Telford and Wrekin Council can give you more information about transport options locally including information on busses passes, blue badges and local charities and organisations who may be able to help.

If you are a patient and need help with the costs of travelling to hospital, you may be able to claim a refund under the Healthcare Travel Costs Scheme.